Refund policy

Refund and Returns Policy

We are committed to ensuring a smooth shopping experience and provide a 14-day return window for eligible items, starting from the date you receive your order.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and returned with its original packaging.
  • Items that are damaged, altered, or used after delivery are not eligible for return.
  • We do not accept returns for sale items, gift cards, or non-returnable goods (outlined below).

Non-Returnable Items

Certain items are excluded from our returns policy due to their nature:

  • Perishable goods (e.g., food or flowers).
  • Personal care products (e.g., cosmetics, toiletries).
  • Hazardous materials or items with flammable liquids or gases.

If you are unsure about whether your item qualifies for a return, please contact us at contact@orangeretail.store before initiating the process.

Requesting a Return

  • To start a return, please email us at contact@orangeretail.store with your order details and the reason for the return.
  • If your return is approved, we will provide a return shipping label and instructions on how to send your package back.
  • Items sent back without prior approval will not be accepted.

Damages and Issues

We strive to deliver your orders in perfect condition. However, if you receive an item that is damaged, defective, or incorrect:

  • Contact us immediately at contact@orangeretail.store with details and images of the issue.
  • We will assess the problem and arrange for a replacement or refund if appropriate.

Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed and automatically issued to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

Customer Support

If you have any questions about our Refund and Returns Policy, please contact us at contact@orangeretail.store. Our team is here to assist you.