Shipping policy
Shipping and Delivery Policy
We strive to provide a seamless shopping experience and deliver your orders promptly. Our estimated delivery times are carefully planned to ensure customer satisfaction, though some products may take longer due to variations in suppliers or other factors.
Processing and Shipping Times
- Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order is dispatched.
- Delivery times are estimated as follows:
- UK: 5-12 business days.
- Europe: 10-15 business days.
- Rest of the World: 15-20 business days (subject to availability).
- While we aim to meet these timeframes, external factors such as holidays, weather, or unforeseen circumstances may occasionally affect delivery times.
Shipping Costs
- Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.
Customs and Import Taxes
- If applicable, customers are responsible for customs and import taxes. We are not liable for delays caused by customs processing.
Subscriptions
For subscription-based purchases:
- You will receive repeat deliveries according to the frequency and duration selected at the time of purchase.
- Payment details are securely stored, and you will be charged automatically for each delivery unless you choose to pay in advance.
- Auto-renewal applies to some subscriptions. You can cancel or modify your subscription at any time via your order confirmation email or by contacting our support team.
Important Notes
- Tracking: Once dispatched, you can track your package using the tracking information provided in your confirmation email.
- Returns and Refunds: We offer a clear and fair return policy. Please refer to our Returns and Refund Policy for more information on eligibility and timeframes for returns.
- Order Queries: If you experience delays or have questions regarding your order, please contact us at contact@orangeretail.store.