Shipping policy
Shipping and Delivery Policy
Due to the nature of our business, some products may have longer delivery times than others.
Shipping Times
We do our best to process and ship orders as quickly as possible. Please note that processing times may vary depending on the product and supplier. Once your order has been processed, you will receive an email with tracking information so you can track your package.
Shipping times vary depending on your location and the shipping method you choose at checkout. Please note that shipping times may be affected by factors beyond our control.
Estimated shipping times are as follows:
- UK: 3-10 business days
- Europe: 7-14 business days
- Rest of the World: 14-21 business days
Shipping Costs
Shipping costs vary depending on the size and weight of your order, as well as your location. You can see the shipping cost for your order at checkout.
Customs and Import Taxes
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.